Accessibility Standard


The Accessibility for Ontarians with Disabilities Act (AODA) was passed in 2005. Its goal is to have a fully accessible Ontario by 2025. In order to achieve its objective, the AODA will establish accessibility standards in the areas of:

  • Customer Service
  • Transportation
  • Information and Communications
  • Employment
  • Built Environment

The Accessibility Standards for Customer Service (Ontario Regulation 429/07) is the first to be enacted into law. Cargill (Purina and Provimi) is committed to providing its goods and services in ways that respect the dignity and independence of people with disabilities, allowing them to benefit from the same services, in the same places and in a similar way as other customers and patients.

Cargill (Purina and Provimi) has developed an Accessibility Policy to govern how it and its licensed offices and affiliated companies offer goods and services to people with disabilities in Ontario. Copies of the Accessible Customer Service Practice are available in alternate formats, upon request. To request an alternate format, please contact us at 450-676-8607 about how we serve our customers with disabilities.